Privacy Policy

Effective Date: 2nd October,2025
Applies To: MyClinicsOnline and its specialist hub BreastAndCancer

This Privacy Policy explains how MyClinicsOnline (“the Platform”), including its specialist health hub BreastAndCancer, collects, uses, stores, and protects your personal and health-related information.

By using our services — whether accessing the global directory, engaging with telemedicine consultations, or participating in awareness and support programs — you agree to the terms of this Privacy Policy.

We are committed to ensuring that all information, particularly sensitive medical data, is handled with the highest standards of confidentiality, security, and compliance with applicable laws and regulations.

We may collect the following categories of information:

1. Personal Information

• Name, gender, date of birth, contact details, location.

1. Health Information (Telemedicine & Health Hub use)

• Medical history, diagnostic reports, imaging, prescriptions, consultation notes.

1. Account Information

• Login credentials, communication preferences, support inquiries.

1. Usage Data

• Device information, IP address, browser type, and activity logs on the Platform.

1. Cookies & Tracking

• To improve user experience and analyse platform performance.

• To provide telemedicine consultations and connect patients with health professionals.
• To maintain a global directory of facilities and specialists.
• To support research and analytics that improve cancer care and healthcare delivery.
• To improve user experience, customise resources, and enhance services.
• To comply with legal obligations and safeguard patients’ health rights.

Because BreastAndCancer provides specialist health services, we recognize the sensitivity of your data.

• Telemedicine consultations are encrypted and conducted through secure channels.
• Health data is stored securely and only shared with your consent or where legally required.
• Information may be used for referrals to partner facilities, with explicit patient authorization.
• We do not sell or rent personal health information to third parties.

We may share your data with:

• Healthcare providers and specialists for consultations and referrals.

• Technical service providers (cloud storage, IT support), under strict data protection agreements.

• Legal authorities, if required by applicable law.

• Pharmaceutical companies or research institutions, only with your informed consent (e.g., for clinical trials or research collaborations).

You have the right to:

• Access and request a copy of your personal and health information.
• Request corrections or updates to your information.
• Withdraw consent for data processing (subject to legal/clinical obligations).
• Request deletion of your account and related data.

Requests can be made through privacy@myclinicsonline.com

We employ administrative, technical, and physical safeguards, including:

• Encryption for all medical records and communications.

  Access control limiting data to authorised staff and professionals.

  Regular audits and monitoring for compliance and security breaches.

As MyClinicsOnline operates globally, your information may be transferred and stored outside your country of residence. We ensure adequate protections are in place consistent with GDPR, HIPAA, and other applicable standards.

Our services are intended for adults. Children under 16 should only use the Platform with parental or guardian consent.

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or platform notices.

If you have questions or concerns about this Privacy Policy, please contact:

📧 Email: privacy@myclinicsonline.com
📍 Address: 

McCarthy Hills

First Link Road

Behind Hill View Hotel

Greater Accra

Accra